A group of 10 of us founded ERG in 1984. Some have retired, but most are still here, working together to serve our clients and do work we believe in. One of my goals in founding ERG was to create an atmosphere of respect, a company where everyone at all levels would be treated with kindness and compassion. With each year, I'm more convinced that our commitment to this goal is what makes our success possible.
How does this work? We look for people with similar goals, skills, and dedication to client service. We look for people who embrace our collaborative philosophy. In this atmosphere, our employees can develop, grow, and diversify their skills. They can participate on project teams that pull together different specialties and strengths to meet specific client needs. One key result of this philosophy is that we have very low turnover of staff or clients.
The atmosphere of respect that we apply internally extends in equal measure to client relationships. We listen to and learn about our clients’ goals. We develop and implement practical, cost-effective plans to meet those goals. And we make ourselves available and responsive to changing needs and priorities.
I and other senior ERG staff contact our clients regularly to assess our performance. Over the years, their feedback has been nothing short of phenomenal. You might be interested in what they have to say about us:
“ERG is absolutely the best consulting firm to work with.”
“Of all the companies I've worked with in the federal government, you're the most professional and knowledgeable.”
“I am so impressed with your attention to detail, flexibility, imagination, and the professionalism your folks have demonstrated…The personalities and uniqueness that your employees bring to the table deserve recognition and praise.”